Directed cross-functional proposal strategy for complex aerospace and defense programs by aligning technical, operational, and business inputs to deliver compliant, customer-focused RFI/RFQ/RFP responses. Led strategic initiatives to ensure alignment with long-term business goals and AS9100 compliance, while developing roadmaps and compliance matrices that reduced cycle times and improved stakeholder clarity. Standardized proposal delivery through streamlined templates and process frameworks, and collaborated with finance, engineering, and sales leaders to craft customer-centric narratives that balanced technical accuracy with operational feasibility. Additionally, partnered with stakeholders to develop strategic content and executive presentations in multiple formats.

Managed global proposal operations and cross-functional initiatives across multimillion-dollar projects in the cloud and commercial sectors, delivering improvements in cost, quality, and delivery timelines. Led an Agile transformation of bid workflows by integrating CRM, Tableau, and project management tools to reduce inefficiencies. Influenced internal stakeholders using market data, customer insights, and GTM alignment to shape strategic opportunities. Strengthened customer relationships by turning feedback into actionable plans and executive communications. Partnered with product and operations teams to ensure delivery timelines, resource planning, and execution strategies aligned with customer expectations and contract terms.

Led project execution across cloud computing, commercial, and aerospace sectors, driving customer-focused improvement initiatives through root cause analysis and journey mapping to optimize pre-sale and delivery processes. Oversaw strategic planning for high-complexity programs across 10 global sites, developing KPIs, dashboards, and decision-making frameworks to enhance performance. Conducted postmortem reviews to establish repeatable best practices and elevate delivery standards, while mentoring junior project managers in Agile execution and strategic alignment.

Managed daily customer relationship activities, including CRM updates, schedule coordination, and multi-site product distribution to meet global demand. Oversaw cross-site logistics for high-volume deliveries, enhancing customer experience and profitability. Served as the primary customer contact for product strategy, business development, order management, and issue resolution. Directed end-to-end product lifecycle from NPI to retirement, with a focus on international supply chain oversight and demand planning, while driving strategic growth through responsive customer engagement.